How to handle COVID-19 working from home.
With all of the uncertainty everyone is facing, there are three guarantees that you should expect :
1. Everything will take longer. Conferencing everyone in, trying to call into a customer service center, or waiting in line at the grocery store, expect everything to take longer.
2. Emotions will be running high. Everyone is facing uncertainty, but each person’s circumstances are different. It serves us to remember that as empathy is often the first causality in stressful situations. Even if you can’t see emotions, they are there and will influence people’s effectiveness and productivity, hence point number one.
3. Your colleagues, employees, and direct reports are TRUSTWORTHY. Please don’t make people earn your trust – start by giving it. Even if you can’t see them at their desk, even if they don’t respond immediately to your email, assume that points one and two are contributing to any delays, not that they are slacking off, untrustworthy, and lacking commitment.
It’s natural when dealing with sudden change and uncertainty for our brain to look for shortcuts via assumptions and expectations.
Shift these positively to strengthen relationships and help people be at their best.
We owe that to one another.